Can You Innovate Without Craziness?
Bizarre and weird behavior isn’t the source of innovation. Innovation is satisfying customers’ unmet desires. Unless your customers’ want to watch you act crazy then bizarre behavior is not innovative.
All you need to satisfy customers’ unmet desires is to understand your customers and have a system for creating products and services that do more of what customers want. That sounds remarkably sane.
So why all the hype about acting like a lunatic to be innovative?
Innovation by definition is change. Crazies love change, any change, the wilder the better. Sensible people naturally avoid most change because it also produces risk. But sane logical people change all the time. What they want to avoid is risky change that doesn’t provide value. Give a sane well adjusted person a low-risk high value improvement and they will gladly accept that change.
Compact Fluorescent Bulb Recycling
I volunteer at AllExperts.com. One of the questions I received makes an interesting example. This is not a complete OutCompete analysis, just a very fast list of suggestions.
Question:
Retailers have implemented programs for the safe disposal of compact fluorescent bulbs. However the current process requires the involvement of an store employee. I would like to design a system which does not require the involvement of an employee. My assumption right now is:
- The system is for compact fluorescent lamps, medium base type bulbs.
- The system that can accommodate at least 200 CFL’s before needing to be emptied.
- The system would reward the customer for their effort.
I would like your advice on this system, on how to design it and what reward I should consider. Could you also suggest a website which will provide me information for my design system.
Thank you.
Answer
The OutCompete Predictive Innovation Method works best if we can work with a subject matter expert to verify the technical aspects of ideas.
The Predictive Innovation Method follows these steps:
- Create “Desire Statement”
- Convert Desire Statement into on Outcome diagram
- Expand each of the Outcomes into their 7 elements types
- Using the Alternatives Grid to multiply those 7 types by the 15 alternatives to reveal a minimum of 105 potential innovations.
Since I am not exactly a subject matter expert on recycling mercury I’ll focus on one aspect that I was able to find information about.
The main problem with the mercury in a CFL is breathing in vapor or dust from broken bulbs. As long as they are not broken there isn’t any problem.
http://www.energystar.gov/ia/partners/promotions/change_light/downloads/Fact_Sheet_Mercury.pdf
Video of mercury evaporating
http://www.michigan.gov/mdch/0,1607,7-132-2945_5105_47868-181553–,00.html
So the primary goal of collecting CFLs is making the mercury vapor safe to people. Here are a few approaches.
- Prevent the vapor from being released.
- Don’t break the bulbs
- Contain the vapor if broken
- Keep vapor away from people
- Make the vapor safe
Two ideas come to mind. Have a single container to hold many bulbs air tight
- pull air in and vent safely outside
- pull air in through and filter air inside container
- submerge the bulbs in a liquid that mercury vapor is heavier than so it collects on the bottom and is safely contained
- Contain each bulb, put each bulb in an airtight bag so it doesn’t matter if the bulb breaks. This material would have to be easy to recycle with the rest of the bulb
This company has a filter for the vapor, but you could probably be OK just venting it outside.
http://www.ohiolumex.com/product/vapor_filter.shtml
The basic problem with getting people to recycle is making the effort more valuable than throwing the item away in the regular garbage. You can do this by appealing to their emotions or by actually making it easier. You will likely need to do both.
Since CFL are suppose to last a long time the purchase is long removed from the disposal. However people usually replace a bulb the instant one stops working. If they have bulbs on hand it is probably in some type of safe container to prevent it from being broken. If this could serve as a safe recycling container it would be effective.
Alternatively the person will need to go to the store to get a new bulb. This is when to prompt for recycling the old bulb.
- give the consumers something for bringing bulbs in, such as a discount on new bulbs
- eliminate another problem by bringing the bulbs in
- provide a container to store the bulbs until returned
- have a deposit similar to the $0.10 bottle deposit in Michigan (this practically eliminated that type of pollution)
Summary
With this information it would be easy to find and affordable solution to the problem. You’ll also notice that there are several possibilities for future innovation or product improvements. For instance combining the ideas :
- provide a container to store the bulbs until returned
- Contain each bulb, put each bulb in an airtight bag so it doesn’t matter if the bulb breaks. This material would have to be easy to recycle with the rest of the bulb
These two outcomes can be achieved at the same time.
Elephant Painting, example of Free and innovation
This article will introduce a concept that my next book covers in great detail. It is the biggest problem facing society and the most wonderful opportunity. It’s called Free.
While I was in Thailand I spent two days at Maesa Elephant Camp learning to be a mahout (elephant driver). It was one of the most magical experiences of my life. Interacting with the elephants, the scenery and the way the staff treated us was amazing. One of the things I got to do was make a painting with an elephant.
[kml_flashembed movie="http://www.youtube.com/v/kgjoDUMvlZ8" width="425" height="350" wmode="transparent" /]
Mark Frazier with Kong Kham Painting at Maesa Elephant Camp
Many of these elephants used to work in the timber industry. The need for elephants for logging has dropped so these elephants and the mahouts were out of work. This is an example of how technology advances and makes things free. Elephants once were the cheapest way to harvest logs in terms of time and materials. But now new technology makes it even easier. People used to pay mahouts to ride elephants but they no longer get paid to do that. That is the negative side.
The positive side is timber is much cheaper now so people in general have extra resources to use on other things. And that leads us to the positive effects of Free.
When the real cost, in time and materials of a product or service drop to the point where people don’t put much thought to the cost it is treated like Free. Think of a buffet. People will try a dish they might not because it costs them nothing. And of course the only way that a buffet can work is if the scale of sales make the individual costs cheap enough to let everyone take as much as they want. This is relative Free. An example of absolute Free is a by product of another process. If you were going to throw it away it is free.
Now that no one would pay mahouts to ride elephants some innovation was needed. The solution, charge people to ride elephants. This exact same thing has happened with many industries. Now that people have extra leisure time because the products are so much cheaper they value experiences. They are willing to pay to do something in the old way just to have fun.
After spending two days riding elephants I can assure you that doing it all day every day for a job is not fun. You would have to pay me to do that, but I was more than happy to pay to learn how to ride elephants and enjoy being with them for two days. It was fabulous. A once in a life time experience.
Predictive Innovation Training
Predictive Innovation: Core Skills Book
RoundSquareTriangle.com